May 2010

Merrill J. Fernando – Dear Friend

"For many years I’ve enjoyed every aspect of your Dilmah Tea. The first time I read the Dilmah story enclosed in your tea packages, I was so moved by the insight you provide into the process and traditions incorporated into providing such a wonderful product. I’ve read your story several times since am inspired by your care and concern for your community, fair trade and in particular the five pillars on which your family business is built. The care and effort you pit into your “better than best” packaging tells its own story of the pride you have in your tea. Thank you to you and your family for sharing your philosophy.

I have just received a free glass Dilmah tea mug with my purchase of the 300 bag value pack of Dilmah. The 300 bag box is fantastic value on its own, but it was lovely to receive the mug with my favourite tea! THANK YOU VERY MUCH"

MN, Australia
01st May 2010

Dear Mr. Fernando and Family,

"I’ve been drinking your delicious single leaf Ceylon tea for about five years now from when I first heard about it here in New Zealand. However, a few weeks ago, I was at my mother’s place and she offered me a different tea which I thought tasted quite nice.

Because funds have been very low, I decided recently to purchase this other brand instead of yours. Well, I can tell you, it just wasn’t up to the standard at all that you produce with your teas and I couldn’t wait to finish the box. At last I have finished it and now tucked away safe and sound in my Dilmah tea tin, is your tea again.

I’m writing to you because I want you to know that as an avid tea drinker I’m so grateful that there is a tea such as yours, and that there is a company with admirable high ethics and social responsibility behind it. I acknowledge you for making the stand for fair and just tea growing and trading, and for producing what I think is literally the best tea in the world.

In a world where there is so much pressure to make a buck that all too often ends up being at the cost of ethics and human value, your company shines out as one that truly cares for your fellow man.

I’m honoured to be drinking the tea that is a result of your commitment to “old-fashioned” growing and love.

With love and appreciation

JS, New Zealand
01st May 2010

I really enjoy your Earl Grey Tea

"I just wanted to say that I really enjoy your Earl Grey Tea. I have tried many brands of Earl Grey and this is one of the best. I am committed though to continuing to buy Dilmah because of the ethical and humanitarian stance of the company. I was so impressed with the small information sheet you include in the box. Wouldn't it be wonderful if more companies were guided by such moral standards. People do make choices between products when they are provided with important information that addresses, justice, environmental and humanitarian issues.

Kindest Regards

01st May 2010

Thank You

"On Saturday 8thMay 2010 our family, visited the island under the guidance of New Zealand Department of Conservation, as a party guided tour, upon arriving at the DOC Centre, our guide informed us that a complimentary cup of tea was available, the presentation of Dilmah Tea sachets were very nicely presented and very much appreciated by the people in our party, I would like to take this opportunity to thank Dilmah for their interest and association with New Zealand Department of conservation, and the thought of promoting conservation on an important New Zealand reserve.

My second comment was we recently visited the Ellerslie flower Show, in Christchurch, New Zealand, In the food display Marche, Dilmah Tea had a site, which proved to be popular with the patrons, we would like to compliment you on the presentation of the stand displaying an excellent range of tea products and choices, the friendliness of the staff serving tea samples whom were very helpful and courtliness to the large number of people going through.

Our family wishes to thank Dilmah for the availability of Dilmah Tea, but also the extra services that you are providing to the community,
Thanking you

01st May 2010


"I don't usually bother with this, but after reading the little information pamphlet included in my Dilmah tea, I feel compelled to quickly share my satisfaction with your product. I have been drinking 'brand name' teas for years. Tea has never been my favourite beverage and I would only partake on rare occasions. Since purchasing Dilmah (for some visitors!) I have been enjoying a tea everyday. Before even reading the pamphlet or buying a second box, I was commenting to my husband about the great taste of the tea and my sudden heightened enjoyment in drinking the beverage. Now I understand why there is such a difference between Dilmah and the other teas! I am further impressed by the philosophy behind Dilmah. Thank you for a great product - it is great to see people doing things right. You have a loyal customer in me!"

KJ, Australia
01st May 2010

Dear Mr Fernando

"My order arrived yesterday for the Seasonal Flush Special Tea! I am delighted with the flavour of the tea and I know it will be gone way too fast. Thank you for contacting me about this opportunity the tea adds to the start of every day immeasurably.

Your tea cannot be replaced with any other brand.
Thank you again,


01st May 2010
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Founder's Message

Merill J. Fernando

Dilmah is a collection of teas that is the result of a lifetime devoted to tea. Tea is a noble herb that demands expertise. I have dedicated 60 years to perfecting that art. Each of the teas we offer in our Real Tea Boutique provides a different experience; all offer the finest in quality.


Merill J. Fernando

Merill J. Fernando
Founder of Dilmah Tea

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